This week we sat down with Michele B., a store manager at a popular body care and home fragrances retailer at a mall outside Philadelphia, PA. In addition to ensuring the success of the store and managing staff, Michele is
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4 Tips to Building a Workplace that Attracts Top Talent
We spend half of our lives at the workplace, between tasks, teamwork, shared lunches, and brainstorming sessions, to meet expectations. That’s why our work environment influences so much. Our performance, mood, and drive to work towards better results all depend
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Death of a Retail Salesperson? Separating Fact from Fiction
Geoffrey the Giraffe’s gut-wrenching farewell photo in an empty Toys “R” Us store is the latest retail closure pulling at our heartstrings. With a variety of high profile stores calling it quits over the last few years, it’s no surprise
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Recruitment Roundup –Image Matters
Welcome back to another week of Recruitment Roundup. Growing up, we’re told image doesn’t matter, it’s what’s on the inside that counts. Well, when it comes to representing a company, image does matter. In fact, it’s one of the most
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Recruitment Roundup – Unbelievable Trends
Welcome back to another week of Recruitment Roundup. This week, we take a look at unbelievable trends in the recruitment space. From landing a job while homeless to using a cartoon version of yourself to engage with candidates, this week’s
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In or Out? The Pros and Cons of an In-House Customer Support Team
There’s no beating around the bush. “Out-source” is a dirty word that induces fear in the hearts and minds of customer service pros. In fact, more CSRs are concerned about out-sourcing impacting call center and customer support jobs than a
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Recruitment Roundup – No One Candidate Should Have All That Power
Welcome back to another week of Recruitment Roundup. Right now, it’s a job seeker’s market – and they certainly know it. From job hopping, to ghosting, to being lured into relocation by $10,000, it’s clear that the candidates are currently
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Why 40% Of Our Company Quit In 4 Weeks – And What I Did About It
February 2018 – we were a steadily growing 10-person startup. We just moved into our fourth office space in 18 months and were adding one new person to our team every two months to keep up with demand. No one
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Catch Me While You Can: A Guide to Nabbing High-Quality Customer Service Reps
Despite hectic holiday sales and irate shoppers, many customer service professionals love what they do. In fact, in a recent Nexxt survey of 2,500 customer service workers, 3 in 4 reported that whether in a retail or call center setting,
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Recruitment Roundup – The Staffing Edition
Welcome back to another week of Recruitment Roundup. This week we take a look at everything staffing: from people who network in an Uber, to higher minimum wages, and understaffed nursing homes. These pieces offer insight into what employees are
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