Recruitment Best Practices

August 10, 2018 Emily McKinney

Recruitment Roundup –Image Matters

Welcome back to another week of Recruitment Roundup. Growing up, we’re told image doesn’t matter, it’s what’s on the inside that counts. Well, when it comes to representing a company, image does matter. In fact, it’s one of the most

August 1, 2018 Emily McKinney

In or Out? The Pros and Cons of an In-House Customer Support Team

There’s no beating around the bush. “Out-source” is a dirty word that induces fear in the hearts and minds of customer service pros. In fact, more CSRs are concerned about out-sourcing impacting call center and customer support jobs than a

July 17, 2018 Emily McKinney

Catch Me While You Can: A Guide to Nabbing High-Quality Customer Service Reps

Despite hectic holiday sales and irate shoppers, many customer service professionals love what they do. In fact, in a recent Nexxt survey of 2,500 customer service workers, 3 in 4 reported that whether in a retail or call center setting,

July 11, 2018 Emily McKinney

Have No Fear, the Robot Revolution is NOT Here

We’ve seen it in I, Robot, Ex Machina and RoboCop; the formidable takeover of the human race by machines, or more specifically, artificial intelligence (AI). But is the threat of the robo-revolution real or is it just our 21st century

July 6, 2018 Emily McKinney

Recruitment Roundup – What Do Amazon, July 4th, and Speed-Dating Have in Common?

Welcome back to another week of Recruitment Roundup! What do Amazon, July 4th, and speed-dating have in common? They’re all in the Roundup this week! From managerial headaches to escape room interviews, we’re covering a wide variety of interesting topics

June 29, 2018 Emily McKinney

Recruitment Roundup – What’s the Deal with These Employees?

Welcome back to another week of Recruitment Roundup! This week, we’re taking a look at what employees are up to in this tight labor market. From planning to quit their jobs to judging a book (your company) by its cover,

June 12, 2018 Emily McKinney

Activate Passive Candidates Through Retargeting

Start recruiting the way top advertisers do. In a never-ending battle to reach and acquire top talent, HR pros and recruiters are being forced to think outside the box to fill openings. Though a lot of people look at jobs,

May 30, 2018 Emily McKinney

Stop the Revolving Door: How to Hire (and Keep) Employees in this High Turnover Field

Question: What’s one of the most in-demand jobs with one of the highest turnover rates? No, it’s not middle school teachers who have to make sure kids don’t eat Tide Pods. Nor is it postal workers who work in canine

May 24, 2018 Emily McKinney

Recruitment Roundup – Be the Change

Welcome back to another week of Recruitment Roundup! The weather is changing (finally) and so is the recruitment space! From new ways to close to the skills gap to new ideas about how to run the workforce, we’re looking at

May 21, 2018 Emily McKinney

Who’s Taking Care of Grandma? – Healthcare Hiring Crisis Solved

Of the many “unsexy” jobs out there, home health aide is at the top of the list. But, make no mistake, they’re incredibly important roles. It takes a special and selfless person to help a stranger with the basics like