Recruitment Best Practices

August 22, 2018 Emily McKinney

In the Trenches: Seasonal Hiring with a Retail Store Manager

This week we sat down with Michele B., a store manager at a popular body care and home fragrances retailer at a mall outside Philadelphia, PA. In addition to ensuring the success of the store and managing staff, Michele is

August 17, 2018 Emily McKinney

4 Tips to Building a Workplace that Attracts Top Talent

We spend half of our lives at the workplace, between tasks, teamwork, shared lunches, and brainstorming sessions, to meet expectations. That’s why our work environment influences so much. Our performance, mood, and drive to work towards better results all depend

August 10, 2018 Emily McKinney

Recruitment Roundup –Image Matters

Welcome back to another week of Recruitment Roundup. Growing up, we’re told image doesn’t matter, it’s what’s on the inside that counts. Well, when it comes to representing a company, image does matter. In fact, it’s one of the most

August 1, 2018 Emily McKinney

In or Out? The Pros and Cons of an In-House Customer Support Team

There’s no beating around the bush. “Out-source” is a dirty word that induces fear in the hearts and minds of customer service pros. In fact, more CSRs are concerned about out-sourcing impacting call center and customer support jobs than a

July 17, 2018 Emily McKinney

Catch Me While You Can: A Guide to Nabbing High-Quality Customer Service Reps

Despite hectic holiday sales and irate shoppers, many customer service professionals love what they do. In fact, in a recent Nexxt survey of 2,500 customer service workers, 3 in 4 reported that whether in a retail or call center setting,

July 11, 2018 Emily McKinney

Have No Fear, the Robot Revolution is NOT Here

We’ve seen it in I, Robot, Ex Machina and RoboCop; the formidable takeover of the human race by machines, or more specifically, artificial intelligence (AI). But is the threat of the robo-revolution real or is it just our 21st century

July 6, 2018 Emily McKinney

Recruitment Roundup – What Do Amazon, July 4th, and Speed-Dating Have in Common?

Welcome back to another week of Recruitment Roundup! What do Amazon, July 4th, and speed-dating have in common? They’re all in the Roundup this week! From managerial headaches to escape room interviews, we’re covering a wide variety of interesting topics

June 29, 2018 Emily McKinney