There’s no beating around the bush. “Out-source” is a dirty word that induces fear in the hearts and minds of customer service pros. In fact, more CSRs are concerned about out-sourcing impacting call center and customer support jobs than a
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Despite hectic holiday sales and irate shoppers, many customer service professionals love what they do. In fact, in a recent Nexxt survey of 2,500 customer service workers, 3 in 4 reported that whether in a retail or call center setting,
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We’ve seen it in I, Robot, Ex Machina and RoboCop; the formidable takeover of the human race by machines, or more specifically, artificial intelligence (AI). But is the threat of the robo-revolution real or is it just our 21st century
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Welcome back to another week of Recruitment Roundup! What do Amazon, July 4th, and speed-dating have in common? They’re all in the Roundup this week! From managerial headaches to escape room interviews, we’re covering a wide variety of interesting topics
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Welcome back to another week of Recruitment Roundup! This week, we’re taking a look at what employees are up to in this tight labor market. From planning to quit their jobs to judging a book (your company) by its cover,
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Another year, another SHRM Annual Conference – this time in Chicago. We had a ton of fun in the Windy City and wanted to thank everyone who stopped by the Nexxt booth! Here are a just a few highlights from
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Type “artificial intelligence is” into your Google search bar and check out what auto-populates. No, really… stop reading this blog post and try it. We’ll wait… Did you do it? Okay, good. Then you read the following: Artificial intelligence is…dangerous
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Welcome back to another week of Recruitment Roundup! Technology has taken over our lives, and that’s not changing any time soon. This week, we look at how the use of technology is not only changing the recruitment space, but the
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Start recruiting the way top advertisers do. In a never-ending battle to reach and acquire top talent, HR pros and recruiters are being forced to think outside the box to fill openings. Though a lot of people look at jobs,
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Lured by an entrepreneurial spirit, an exciting earning potential, and increased flexibility, professionals of all shapes and sizes have left traditional desk jobs for stints with companies like Uber, Postmates or Task Rabbit. And this trend isn’t slowing down. According
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