Industry Statistics

August 30, 2018 Emily McKinney

The Most Wonderful Time of the Year: 2018 Seasonal Hiring Trends

It’s the most wonderful time of the year. With the warehouses hiring, And everyone buying, you’ll be of good cheer. It’s the most wonderful time of the year! Temperatures are still soaring into the 90s in most parts of the

August 15, 2018 Emily McKinney

Death of a Retail Salesperson? Separating Fact from Fiction

Geoffrey the Giraffe’s gut-wrenching farewell photo in an empty Toys “R” Us store is the latest retail closure pulling at our heartstrings. With a variety of high profile stores calling it quits over the last few years, it’s no surprise

August 10, 2018 Emily McKinney

Recruitment Roundup –Image Matters

Welcome back to another week of Recruitment Roundup. Growing up, we’re told image doesn’t matter, it’s what’s on the inside that counts. Well, when it comes to representing a company, image does matter. In fact, it’s one of the most

August 3, 2018 Emily McKinney

Recruitment Roundup – Unbelievable Trends

Welcome back to another week of Recruitment Roundup. This week, we take a look at unbelievable trends in the recruitment space. From landing a job while homeless to using a cartoon version of yourself to engage with candidates, this week’s

August 1, 2018 Emily McKinney

In or Out? The Pros and Cons of an In-House Customer Support Team

There’s no beating around the bush. “Out-source” is a dirty word that induces fear in the hearts and minds of customer service pros. In fact, more CSRs are concerned about out-sourcing impacting call center and customer support jobs than a

July 17, 2018 Emily McKinney

Catch Me While You Can: A Guide to Nabbing High-Quality Customer Service Reps

Despite hectic holiday sales and irate shoppers, many customer service professionals love what they do. In fact, in a recent Nexxt survey of 2,500 customer service workers, 3 in 4 reported that whether in a retail or call center setting,

July 13, 2018 Emily McKinney

Recruitment Roundup – The Staffing Edition

Welcome back to another week of Recruitment Roundup. This week we take a look at everything staffing: from people who network in an Uber, to higher minimum wages, and understaffed nursing homes. These pieces offer insight into what employees are

July 11, 2018 Emily McKinney

Have No Fear, the Robot Revolution is NOT Here

We’ve seen it in I, Robot, Ex Machina and RoboCop; the formidable takeover of the human race by machines, or more specifically, artificial intelligence (AI). But is the threat of the robo-revolution real or is it just our 21st century

July 6, 2018 Emily McKinney

Recruitment Roundup – What Do Amazon, July 4th, and Speed-Dating Have in Common?

Welcome back to another week of Recruitment Roundup! What do Amazon, July 4th, and speed-dating have in common? They’re all in the Roundup this week! From managerial headaches to escape room interviews, we’re covering a wide variety of interesting topics

June 29, 2018 Emily McKinney

Recruitment Roundup – What’s the Deal with These Employees?

Welcome back to another week of Recruitment Roundup! This week, we’re taking a look at what employees are up to in this tight labor market. From planning to quit their jobs to judging a book (your company) by its cover,