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Tag: pros of insourcing

August 1, 2018 Emily McKinney

In or Out? The Pros and Cons of an In-House Customer Support Team

There’s no beating around the bush. “Out-source” is a dirty word that induces fear in the hearts and minds of customer service pros. In fact, more CSRs are concerned about out-sourcing impacting call center and customer support jobs than a

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EmploymentMetrix is a blog from Nexxt, a talent solutions technology company. We feature Informative and fun content to help recruiters, HR pros, and hiring managers find the perfect candidates.

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Julie Shenkman
Julie Shenkman is a Marketing and Communications Manager at Nexxt. She has more than 10 years of experience in the areas of public relations, social media, digital marketing, and sarcasm.

Rich Milgram
Rich Milgram is a software engineer turned entrepreneur with more than 20 years of experience. As the proud founder and CEO of Nexxt, he is a recognized leader in the HR tech space.

Andrea Scheffler
Andrea Scheffler is a digital marketing and communications professional with experience in the areas of social media, paid advertising, analytics, project management, strategic planning, and internal communications. Effective communicator able to work independently or as part of a team.

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